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Service Support
 
  Packaging & Delivery
  Packaging Detail:1 pc/box or blister Outer packing
  Delivery Detail:30days
  Trade terms
  1. Payment: T/T , 30% deposits before production, 70% balance against the BL copy
  2. Production lead time :30days upon deposit
  3. Sample can be delivered for free
  4. Shipping freight are quoted under your requests
  Services
  1. Your inquiry related to our products or prices will be replied in 24hours.
  2. Well-trained and experienced staffs to answer all your enquires in fluent English.
  3. OEM&ODM, any your customized lightings we can help you to design and put into product.
  4. Distributoership are offered for your unique design and some our current models.
 
Service Content
 
  ·Two-year quality warranty with lifelong maintenance.
  ·Free guarantee repair (including labor and material); free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
  ·Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.
  ·Spare parts: necessary spare parts are provided together with products to customers.
  ·Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
  ·Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
  ·Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system
  functions and continuous software upgrades.
  ·Site instruction service of installation is available.
  ·Free on-site service for hardware related issues .
  ·Please call our technical support for more information: +86-755-29766236.
 
After-service Promise
 
  · Service hotline available 24hrs/7days.
  · Fast Responding: Once you call, initial solutions will be offered within 30minutes, For general failure , within 24hrs; For complicated failure, within72hrs.
  · Lifetime maintenance : All the products we provided enjoy lifetime maintenance. We guarantee same size, same lots of spare parts and appropriative tools will be provided, and only material cost will be charged after free maintenance time.
  · Extra Service: System upgrades, equipment maintenance, personnel training and VOCT will be provided annually.
 
  We are interested in cooperation with you and focus on long-term cooperation, so we pay more attention to quality. We have more than 3000000pcs/month supply quantity, so will try to satisfy your delivery requirements.